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Privacy Policy

Last Updated: December 2024

 

About Us

Duform Inc. is a Canadian company based in Montréal, Québec, specializing in the Duform Suite, which empowers global manufacturers with tools for fast and accurate quoting, job management, client management, and file cleaning and preparation.

 

About This Privacy Policy

This Privacy Policy explains how Duform Inc. (“Duform,” “we,” “our,” or “us”) collects, uses, and discloses personal and corporate information through our website (www.duform.com), products (such as CNCLEAN and DDT Dynamic Design Tool), and related services (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy. If you do not accept these terms or fail to meet the requirements herein, you should discontinue using our Services.

 

Contacting Us

If you have questions or concerns about this Privacy Policy, you can contact us as follows:

  • Email: support@duform.com

  • Mailing Address:
    Duform Inc.
    Attention: Luke Kirkwood
    8487 8e Avenue
    Montréal, QC H1Z 2X2
    Canada

 

Changes to Our Privacy Policy

This Privacy Policy may be updated to reflect new laws, regulations, or business practices. We may make changes at any time, with or without prior notice, so please review it periodically.

We may provide additional notices of changes as appropriate. Continued use of our Services after updates are made constitutes your acceptance of the revised Privacy Policy. You can see when this Privacy Policy was last updated by referring to the “Last Updated” date above.

 

Personal Data We Collect

“Personal Data” refers to any information relating to an identified or identifiable individual, which can be used on its own or combined with other data to identify you.

We may collect the following Personal Data to provide our Services:

  1. Contact Information: Name, address, and email address.

  2. Financial Information: Credit card number, expiration date, verification number, and billing address.

  3. Business Information: Company details, industry, or profession.

  4. Location Information: Geographic location of the device you are using.

  5. Preferences and Feedback: Your preferences, feedback, and other related details.

When you register for our Services, you consent to the collection, storage, and use of your email address and other details provided during registration, in accordance with this Privacy Policy.

 

Electronic Communications

By registering with us, you agree to receive electronic communications from Duform.

If you use external application accounts (e.g., Google) to log into our Services, we will collect and store your user identification information (“ID”). Please note that Duform has no control over how these external services use your ID, as their privacy practices are governed by their respective privacy policies.

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Non-Personal Information

“Non-Personal Information” refers to general, aggregated user data that does not include personally identifiable information. This information is collected as you interact with our Services and helps us improve functionality, performance, and user experience.

We may collect the following types of Non-Personal Information:

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1. Cookies

We use cookies and web log files to track user trends, enhance service quality, and personalize your experience. A cookie is a small data file stored on your device that allows us to recognize you when you return to our Services. Cookies may track:

  • Date and time of visits

  • Pages viewed

  • Time spent on our Services

You can block or remove cookies via browser settings, but this may affect certain functionalities of the Services. We may use both:

  • Persistent Cookies: Stored on your device until manually deleted.

  • Session Cookies: Expire when you close your browser.

Cookies may store session data, email addresses, usernames, and other preferences to streamline your interactions with our Services.

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2. Analytics Data

We leverage third-party analytics services to gather data on how users interact with the Services. These tools may use cookies to anonymously collect:

  • Frequency of visits

  • User navigation patterns

This information is used to enhance the Services. The use and sharing of this data by analytics providers are governed by their respective privacy policies.

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3. Device Data

We may collect information about your device, such as:

  • Operating system and browser type

  • Device model and software platform

  • Language, country, and time zone settings

  • Unique device identifiers and mobile carrier information

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4. Aggregate Data

We may gather statistical, non-identifying data on user behaviors, such as:

  • Page visit frequency

  • Duration of visits

  • Click patterns

This aggregated information helps us understand collective usage habits and improve the Services without identifying individual users.

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5. Other Tracking Technologies

We may use tools like clear GIFs, pixel tags, and web beacons to monitor user actions on web pages or emails. Unlike cookies, these are embedded in pages or emails to track actions anonymously, such as email opens or page interactions.

 

Purposes of Processing

We process your Personal Data for the following purposes:

  • Operating, maintaining, and improving our websites, products, and Services.

  • Responding to inquiries and providing customer support.

  • Sending important notifications, including confirmations, updates, invoices, and security alerts.

  • Communicating promotions, news, and information about our products, services, and events.

  • Conducting research and analytics to improve our offerings.

  • Protecting against fraudulent, unauthorized, or illegal activities.

  • Facilitating order processing and delivery of Services.

  • Identifying and authenticating users in our system.

  • Enhancing marketing strategies and advertising efforts.

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Sharing Information

We do not sell, trade, or rent your Personal Data for marketing purposes without your explicit consent. However, we may share your information in the following scenarios:

  • To fulfill the purposes for which it was provided or with your consent.

  • With third-party service providers who process data on our behalf (e.g., payment processors, analytics providers).

  • To comply with legal obligations or enforce agreements.

 

Communications Special Offers and Updates

We may send emails about promotions, newsletters, and special deals. You may opt out of these communications at any time by unsubscribing via the provided link.

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Customer Service

We use your Personal Data to respond to inquiries, manage your account, and deliver requested services. Communication may occur via email or telephone based on your preference.

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Secure Transactions

To process payments, we use a third-party provider to validate and verify billing information. All transmissions are secured via HTTPS, ensuring data encryption during transfers.

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Legal Basis for Processing Personal Data

We use a variety of legal grounds to process your personal data. Depending on the specific use of your data, we may rely on one or more of the following legal bases:

  1. Consent – You may provide explicit consent to use your personal data, which should be given freely and clearly.

  2. Contract – We may need your data to fulfill a contract we have with you.

  3. Compliance – We may process your data to comply with legal obligations.

  4. Vital Interests – In rare cases, we may process your data to protect your or others' life and safety.

  5. Public Good – This rarely applies, as it typically pertains to public health or similar objectives, often used by healthcare organizations.

  6. Legitimate Interests – We may process your data based on our legitimate interests, as long as these interests do not override your rights and freedoms.

 

Recipients of Data

We may share your personal data with:

  • Vendors and service providers who help us deliver our services.

  • Employees, contractors, and agents performing services for Duform.

We also use third-party providers for email communication, fraud detection, and system authentication. These parties will have access to your personal data only as necessary to perform their services and are contractually obligated to maintain confidentiality.

In certain situations, we may need to disclose your data in compliance with legal obligations, such as responding to lawful requests from public authorities or protecting our rights and interests.

 

International Data Transfers

Duform operates globally, and your personal data may be transferred to countries with different data protection laws. We ensure that transfers are made legally and securely, either to countries deemed to have adequate protections or by using appropriate safeguards.

 

Data Security

We take appropriate measures to protect your personal data, including encryption and firewalls. However, no system is completely secure, and we cannot guarantee that your data will not be accessed or disclosed through breaches of our safeguards.

You are responsible for maintaining the confidentiality of your account credentials. If you notice unauthorized access, please notify us immediately.

 

Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Once it's no longer needed, we will securely delete or anonymize it.

 

Data Subject Access Rights

Under the GDPR, EU residents have the right to request access to their personal data, request corrections, deletions, or restrictions, and object to processing. You also have the right to data portability. We will respond to such requests promptly within the legally required timeframes.

If you wish to exercise these rights, contact us at: support@duform.com

 

Complaints

If you feel that your data rights have been violated, you can file a complaint with a supervisory authority. For EU residents, more information is available at: European Data Protection Board

 

Automated Decision Making and Profiling

We do not use your personal data for automated decision-making or profiling, such as decisions made through algorithms without human intervention (e.g., loan approvals).

 

Children and Minors

We do not knowingly collect personal data from children under the age of 13. If we learn that we have done so, we will delete it promptly. If you believe we have collected data from a child, please contact us at support@duform.com.

To use our Services, you must be at least 18 years old.

 

Third-Party Websites and Services

We are not responsible for the practices of third-party websites linked to our Services. When using these links, you are subject to their privacy policies, not ours. If you provide personal data to a third party, it is at your own risk.

 

 

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